3D Thing
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Accessibility

Last updated 29 September 2026

We want 3D Thing to be usable by as many people as possible, including the clients who open the links our customers send. This statement covers this website, the signed-in account pages, the editor and viewer at app.3dthing.in, and published links.

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the standard behind EN 301 549 and the European Accessibility Act. We have not yet had an independent audit, so we do not claim full conformance.

What works today

  • The website's pages are delivered as complete HTML, so assistive technology can read them and they work with JavaScript turned off.
  • Links and controls on the website show a visible focus outline when you use the keyboard.
  • Animations stop when your system asks for reduced motion.
  • There are light and dark themes, and the site follows your system setting until you choose.
  • Forms have visible labels and say in words what went wrong.

Known limits

  • 3D views are visual. A model in the viewer or the editor cannot be fully understood without seeing it. A screen reader can reach the controls around it, but not the design itself.
  • Moving around a model is easiest with a mouse, a trackpad or touch. Some movement has keyboard shortcuts, but not all of it yet.
  • The editor is a detailed design tool built for mouse and keyboard use on a larger screen. Parts of it are not yet usable with a screen reader alone.
  • Content our customers publish, such as the colours, labels and text in their models, is theirs, and we cannot guarantee it is accessible.

Asking for help

If something stops you using 3D Thing, or you need information from a published model in another form, email [Support email address (a role address, for example support@ on the company domain)]. Tell us the page or link, what you were trying to do, and what assistive technology you use if any. We reply within five working days, and where we can we will get you the information another way, for example by asking the designer for plans or a written description.

If you are in the EU and not satisfied with our answer, you can contact the authority responsible for the European Accessibility Act in your country.