Terms of service

Last updated 29 September 2026

These terms are the agreement between you and [Registered legal name of the company that runs 3D Thing] ("we", "us") for using 3D Thing: the website, the editor and viewer, published links, the API and the Blender, 3ds Max and SketchUp plugins.

The agreement

By creating an account, or by using 3D Thing without one, you agree to these terms, the privacy policy and, if you are a business whose clients send information through your links, the data processing addendum. If you use 3D Thing for a company or studio, you agree on its behalf and confirm you are allowed to.

3D Thing is made for professional use by designers, architects, studios and businesses. If you are a consumer, the laws of the country you live in may give you rights that these terms cannot take away, and nothing here tries to.

Accounts and teams

• You must be 18 or older and give a real email address you can receive mail at.
• Keep your password and API tokens safe. What is done with them is your responsibility, so revoke a token you no longer trust.
• One person per account. Colleagues get their own accounts in a team.
• In a team, the owner and admins control the team's projects and members. Projects in a team belong to the team, not to the member who made them.

Your content stays yours

You keep every right you have in the models, textures, images, notes and other material you upload or create with 3D Thing ("your content"). We do not claim ownership of any of it.

You must have the rights to what you upload and publish. That includes models, textures, fonts and furniture you bought or downloaded from somewhere else. A published link sends the model to the viewer's browser, so a determined viewer can save it, even with a password or a protected link. If the licence for a model you bought does not allow it to be shown that way, do not publish it.

The licence you give us

So that the service can work, you give us a worldwide, non-exclusive, royalty-free permission to host, store, copy, convert, compress, render thumbnails and preview images of, and display your content, and to send it to the people you choose, including anyone who has a link you published. This permission is only for running, securing, supporting and improving 3D Thing for you. We may let the companies on the sub-processors list do these things for us, under the same limits.

The permission ends when you delete the content or close your account, except that copies can remain in backups until they expire ([How many days database backups are kept before they are deleted]), that we can keep what we need to deal with a legal claim or a report about it, and that we cannot recall copies people already downloaded from your published links.

We do not use your content to train AI models, we do not sell it, and we do not show it to anyone you did not share it with, except as described in the privacy policy (for example, when the law requires it).

If you send us ideas or suggestions about 3D Thing, we may use them without owing you anything.

Your clients and their information

When your clients open your links they can leave notes, send photos, save designs and approve them, and they can give their name and email address. That information is theirs and yours to deal with: you decide who gets a link and what you do with what comes back. You are responsible for having a lawful reason to collect it and for telling your clients how you use it. We handle it on your behalf under the data processing addendum.

An approval recorded in 3D Thing shows that somebody with the link typed a name and agreed to a sentence at a time our server recorded. It does not prove who they were or that they could approve on anyone's behalf, and it is not an electronic signature. Use a proper contract for anything that needs one.

What you must not do

Do not use 3D Thing to upload, publish, send or link to anything that:

• infringes somebody else's copyright, design right, trademark or other rights, or that you do not have permission to use;
• sexually exploits or endangers children, in any form;
• is obscene, pornographic, invades somebody's privacy, including their bodily privacy, or is shared without the consent of the people in it;
• harasses, threatens, defames, insults or intimidates anyone, or promotes violence, terrorism or hatred against people because of who they are;
• impersonates somebody, or knowingly deceives people about where content came from, including presenting AI-made or altered media as real to mislead;
• contains malware, or is meant to damage, break into or disrupt any system;
• promotes illegal gambling, money laundering or other crimes, or breaks any law that applies to you or to the people who see it;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries, or public order, or is otherwise unlawful under Indian law;
• collects other people's personal information without a lawful reason.

And do not:

• try to get around plan limits, access controls, protected links or rate limits, or access another account;
• probe, scan or test our systems for weaknesses without our written permission (report security problems to [Security reports email address]);
• scrape the service, overload it, or use it to send spam;
• resell the service, or build a competing service by copying it, without our agreement;
• use 3D Thing in breach of export control or sanctions laws, or if you are a person those laws say we may not serve.

Reports, takedowns and appeals

Anyone can tell us about content on 3D Thing they believe is illegal or breaks these terms, including a copyright claim. How to do it, and what to include, is on the copyright and reporting page.

When we act on a report or on our own finding, for example by disabling a published link, removing content or suspending an account, we will tell the account holder what we did, why, which rule or law it was based on, whether an automated check was involved, and how to challenge it, unless the law or a risk of serious harm prevents us. You can reply to ask us to look again, and a person will review it. Copyright claims also follow the counter-notice process on the reporting page. We close the accounts of people who repeatedly infringe copyright.

We do not watch or review what you upload in general, and we are not responsible for your content. We may remove content or suspend access where the law requires it, where a court or authority orders it, or where we reasonably believe it breaks these terms.

The service, plugins and API

• We improve 3D Thing continuously, so features change. If we remove or materially reduce something a paid plan includes, we will tell you at least 30 days before, and you can cancel.
• Features marked as a preview or beta may change or stop without notice.
• We aim to keep the service available but do not promise it will be uninterrupted, unless your agreement with us includes a service level.
• The plugins are provided for use with 3D Thing. Where a plugin, or a part of it, is published under an open source licence, that licence applies to it. See the open source notices.
• The API is for your own integrations. Keep to the rate limits and the scopes on your tokens. We may change the API, and will give reasonable notice of changes that break it.
• Features that connect to other services (Google sign-in, payment providers, videos or images from other websites) are governed by those services' own terms.

Plans, payment and taxes

• Paid plans are billed monthly or yearly in advance, in US dollars unless the checkout shows another currency, and renew automatically until you cancel.
• Prices do not include taxes such as GST or VAT, which are added where the law requires.
• We may change prices for future billing periods. We will tell you at least 30 days before a change applies to you.
• If a payment fails, we will tell you and may move the account to the Free plan. Going over a limit, or moving to a smaller plan, never deletes anything: projects above the limit become read-only until you make room or upgrade.
• How to cancel, and when refunds apply, is on the cancellation and refunds page.

Leaving, suspension and your data

If you leave

You can stop using 3D Thing, download your data and close your account at any time from the account page. A paid plan runs to the end of the period you paid for. When you close your account it is locked straight away and erased 30 days later.

If you are moving to another service, we will not stand in your way. You can export your data, including every model in a standard 3D format, at any time before you close the account, and at no charge. If you ask, we will keep the account available for export for up to 30 days after you give notice, and a notice to leave never has to be longer than two months. This is how we meet the switching rules of the EU Data Act.

If we suspend or end your access

We may suspend or close an account that seriously or repeatedly breaks these terms, that we must act on because of the law, or that puts the service or other people at risk. Where we can, we will warn you first and give you a chance to put it right, and we will give you reasons as described under Reports. Unless the law or the reason for closing prevents it, you will have at least 30 days to download your data. If we ever stop offering 3D Thing, we will give you at least 90 days' notice and refund any prepaid time you cannot use.

What we promise, and what we do not

We will provide 3D Thing with reasonable skill and care. Otherwise, and as far as the law allows, the service is provided "as is" and "as available", without other promises: for example, that it will suit a particular purpose, be free of errors, or that measurements, prices or quantities it shows are accurate enough to build or buy from. Check anything that matters before you rely on it.

Limits on liability

As far as the law allows:

• neither of us is liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss;
• our total liability for everything arising from these terms in any 12 months is limited to the greater of the fees you paid us in those 12 months and 100 US dollars.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for anything else the law does not allow to be limited, or your rights as a consumer.

Your responsibility for your content

If you use 3D Thing for a business, you will cover our reasonable costs and losses from a claim by someone else that your content, or your use of the service in breach of these terms, infringes their rights or breaks the law. We will tell you about the claim promptly and let you take part in handling it.

Changes to these terms

We may update these terms. For a change that matters, we will email account holders at least 30 days before it takes effect, unless the change is required by law sooner. If you do not agree, you can cancel and leave before it takes effect. Using 3D Thing after that date means you accept the new terms.

Law and disputes

These terms are governed by the law of [Governing law for the terms (normally the country of establishment)], and the courts of [City whose courts hear disputes about the terms] have jurisdiction. If you are a consumer, you also keep the protection of the law of the country you live in and can bring a claim in its courts. Before going to court, please write to us at [Legal notices email address (also the EU Digital Services Act point of contact)] so we can try to sort it out.

The rest

• These terms, with the documents they link to and any order form you sign with us, are the whole agreement about 3D Thing.
• If a court finds part of these terms unenforceable, the rest still applies.
• Not enforcing a term straight away does not mean we give it up.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• You may not transfer these terms without our agreement. We may transfer them to a company that takes over 3D Thing, and will tell you if we do.
• Legal notices to us go to [Legal notices email address (also the EU Digital Services Act point of contact)] or [Registered office address, in full]. Notices to you go to the email on your account.